Terms and Conditions

TERMS & CONDITIONS — Unreal Cosmetics Pty Ltd

Last updated: 11 December 2025

Welcome to Unreal Cosmetics Pty Ltd (“Unreal Cosmeticz”, “Unreal Lashez”, “Unreal Nailz”, “we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of our website, products, and services.

By accessing or using our website (usa.unreallashez.com), purchasing products, or communicating with us, you agree to be bound by these Terms.

If you do not agree, please discontinue using the Site and Services.

1. Acceptance of Terms

By using our Site or purchasing from us, you confirm that:

  • You are at least 18 years old, or using the Site with parental permission.

  • You have read, understood, and agree to these Terms.

  • You have the legal capacity to enter into this agreement.

Use of our Site constitutes acceptance of these Terms.

2. Products, Orders & Availability

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Product availability may change without notice

  • Colours may vary due to screen settings

  • We reserve the right to limit or cancel orders

  • We may refuse service if fraudulent or suspicious activity is detected

If we cancel an order, we will notify you and process a refund.

3. Pricing & Payments

All prices are shown in USD unless otherwise stated.
We reserve the right to correct pricing errors.

By placing an order, you authorise us (and our payment providers) to charge your selected payment method.

We do not store full credit card information.

4. Shipping & Delivery

Shipping timeframes are estimates only and may vary due to:

  • Carrier delays

  • Customs inspections

  • Peak periods (e.g., Christmas)

Once your order is handed to the shipping carrier, we are no longer responsible for:

  • Delivery delays

  • Lost or stolen packages

  • Incorrect address information provided by the customer

Customers are responsible for providing accurate shipping details.

5. Returns, Refunds & Exchanges

Your purchases are covered by our Refund & Returns Policy, available on our website.

By ordering from us, you agree to the terms outlined in that policy.

6. Limitation of Liability & Disclaimers

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages

  • We do not guarantee continuous or error-free operation of our website

  • We are not responsible for allergic reactions, product misuse, or damage resulting from improper application

Cosmetic safety disclaimer:
It is your responsibility to:

  • Patch-test products before use

  • Use adhesives, lash products, and nail products as directed

  • Avoid use if irritation occurs

If irritation persists, discontinue use and consult a medical professional.

Nothing on this website substitutes professional medical advice.

7. Intellectual Property

All content on this website is owned or licensed by Unreal Cosmetics Pty Ltd, including:

  • Product images

  • Branding

  • Designs

  • Descriptions

  • Videos

  • Logos

  • Packaging designs

You may not:

  • Copy

  • Reproduce

  • Modify

  • Sell

  • Distribute

  • Use our content for commercial purposes

without written permission.

8. Prohibited Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to breach or disable security features

  • Interfere with site functionality

  • Use our products for resale without approval

  • Submit false, misleading, or abusive information

Violation may result in termination of your access.

9. Termination

We may terminate or suspend your access to our Site or Services at any time if:

  • You violate these Terms

  • Fraudulent activity is detected

  • You misuse our products, content, or services

You remain responsible for obligations incurred prior to termination.

10. Changes to Terms

We may update these Terms from time to time.
Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes shall be handled in NSW courts or applicable tribunals.

For international customers, you are responsible for ensuring local compliance with your own country’s laws.

12. Contact Information

For questions, concerns, or legal notices, contact:

Unreal Cosmetics Pty Ltd
ABN: 18 660 045 303
81–83 Campbell Street
Surry Hills, NSW 2010
Australia
Email: customercare@unrealcosmeticz.com