RETURNS AND REFUNDS

RETURNS & REFUNDS POLICY

Last updated: 05 January 2026

Do We Accept Returns?

Yes. We accept returns, replacements, and refunds on eligible items in accordance with the policy below.

Eligibility for Returns & Refunds

This policy applies to satisfaction-based refunds as well as defective, damaged, or incorrect items.

You may request a return, replacement (exchange), or refund if all of the following conditions are met:

  • Applies to Ezy Lashez products only

  • The request is made within 60 days of the delivery date

  • You provide proof of purchase (order number)

Important notes:

  • Shipping fees are non-refundable

  • Items returned without prior approval may not be accepted

  • Certain items may not be eligible — please contact us before returning anything

  • Replacements (exchanges) are only offered for defective, damaged, or incorrect items

Ezy Lashez Satisfaction Guarantee

We want you to love your Ezy Lashez. If you’re not satisfied with your first pair, you may request a refund under our “Love Your Ezy Lashez or They’re Free” guarantee.

To be eligible:

  • The request must be made within 60 days of delivery

  • Applies to Ezy Lashez products only

  • Applies to one pair per order

  • You must provide your order number

  • You must send a photo showing the issue (e.g., defective band, damaged lashes, incorrect item)

How to claim your guarantee refund:

  1. Email customercare@unrealcosmeticz.com

  2. Include your order number

  3. Include a clear photo showing the issue

If approved, your refund will be issued to your original payment method.

This guarantee does not apply to bulk orders or multiple pairs in a single order.

How to Request Any Return, Replacement, or Refund

To initiate a request:

  1. Email customercare@unrealcosmeticz.com

  2. Include your order number

  3. You may be asked to provide a photo of the product to help us process your request

Our team will review your request and confirm whether it is approved.
If approved, you will receive detailed return or resolution instructions.

Refund Process

Once your return is received and inspected (if a return is required):

  • Approved refunds are processed within 5–7 business days

  • Refunds are issued to your original payment method

  • Banks and payment providers may require 3–10 additional business days to release funds

Shipping fees are non-refundable.

Return Shipping

  • Customers are responsible for return shipping costs

  • A trackable shipping service is strongly recommended, especially for items valued over $75

  • We cannot issue refunds for items lost during return transit

Cancellations & Order Changes

If you need to cancel or modify an order, please contact us immediately at:
customercare@unrealcosmeticz.com

Once an order has been processed or shipped, cancellations or changes are no longer possible.