Replacements

If your product arrives defective, worry not! Let us know within 30 days of delivery—and for some special items, this period might be longer (please confirm with us). Reach out to us at customercare@unrealcosmeticz.com with your order number and a photo of the defect. We're here to ensure your satisfaction, whether that means sending you a replacement or issuing a refund. 🌟

Refunds

We believe wholeheartedly in the quality of our products, which is why we offer a 30-day, no-hassle refund policy. For certain items, this period may even extend longer. If you're not entirely happy with your purchase, just send it back to us. We'll handle your refund promptly, though please note, shipping fees are non-refundable.

Shipping Costs

You are responsible for covering the shipping costs when returning your items. Shipping costs are non-refundable. Please contact us at customercare@unrealcosmeticz.com before returning any products to ensure you're eligible for a return.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We want to ensure that we receive your returned item safely, as we cannot guarantee receipt of items lost in transit.

Cancellations/Changes

Need to adjust or cancel your order? Please contact us immediately at customercare@unrealcosmeticz.com! We pride ourselves on processing and shipping orders quickly to get your beauty essentials to you without delay. Unfortunately, once our warehouse has processed your order, we cannot make any changes.

We aim to accommodate your requests, but please be aware that orders that have already been packed or shipped cannot be cancelled.